Shipping
GUROZ VESTITI: Shipping Information
At GUROZ VESTITI, we are dedicated to providing efficient, reliable, and transparent shipping services. Below you will find the details regarding our shipping policies, delivery times, and return procedures to ensure your shopping experience is smooth and hassle-free.
1. Shipping Locations
We offer worldwide shipping to most countries, including all European Union (EU) regions and international destinations outside the EU. If you’re unsure whether we deliver to your country, please contact us at info@gurozvestiti.com, and our team will be happy to assist you.
2. Shipping Costs
- Free Shipping within the EU:
- All orders shipped within the European Union (EU) are eligible for free shipping. • Free Shipping for International Orders (Outside the EU):
We offer free shipping on international orders (outside the EU) for purchases over €200.
For orders under €200, shipping fees will be calculated at checkout.
3. Delivery Times
Delivery times vary depending on the shipping method and destination: • Domestic Orders (Sweden):
Estimated delivery time is 3-5 business days.
- EU Orders:
Orders within the EU typically arrive within 5-7 business days.
- International Orders (Outside the EU):
For international shipments, delivery times are typically 7-14 business days, depending on the destination and any customs processing.
Please note that delivery times are estimates and may be subject to delays due to factors such as postal services, customs clearance, or unforeseen events.
4. Order Processing
Orders are generally processed within 1-2 business days of confirmation. Please note that weekends and public holidays are not included in processing time. Orders placed on weekends or holidays will be processed on the next available business day.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email, which includes a tracking number. You can use this number to track your order’s progress and check the estimated delivery date.
6. Shipping Restrictions
Certain products may be restricted from shipping to specific countries due to local laws or regulations. If this applies to your order, we will notify you prior to processing.
For international orders, any applicable customs duties or taxes are the responsibility of the customer. We recommend checking with your local customs office for more information regarding potential import fees.
7. Lost or Delayed Shipments
While we do everything we can to ensure timely delivery, GUROZ VESTITI cannot be held responsible for delays caused by third-party carriers, customs clearance, or adverse
weather conditions. If your order is delayed or lost, please reach out to our customer service team at info@gurozvestiti.com for assistance.
8. Shipping Address Changes
Once an order has been dispatched, we are unable to modify the shipping address. Please double-check your shipping information at checkout to ensure accuracy. If you notice an error before your order is processed, please contact us immediately, and we will assist you in making any necessary changes.
9. Returns & Exchanges
- EU Orders:
We offer free returns for orders shipped within the European Union. You can return items within 14 days of receiving your order, provided the items are unworn, unwashed, and in their original condition with all tags attached.
- International Orders (Outside the EU):
International customers may return items within 30 days of receiving their order. For orders over €200, we cover the return shipping costs. For orders under €200, return shipping is the responsibility of the customer unless the item is faulty or damaged.
For complete details, please refer to our Returns & Exchanges policy.
Contact Us
If you have any further questions or need assistance, our customer service team is ready to help. Please contact us at info@gurozvestiti.com, and we will ensure your experience with GUROZ VESTITI is smooth and enjoyable.