FAQ
GUROZ VESTITI: Frequently Asked Questions (FAQ)
Thank you for visiting GUROZ VESTITI. Below, we have provided answers to some of the most commonly asked questions. If you require further assistance, please do not hesitate to contact us.
1. How do I place an order?
To place an order, browse our website and select the items you wish to purchase. Once you have chosen your items, add them to your shopping cart. When ready, proceed to checkout, where you will be able to review your order, enter shipping details, and complete the payment process.
2. What payment methods do you accept?
We accept the following payment methods:
- Visa, MasterCard, American Express (Credit and Debit Cards)
- PayPal
- Apple Pay
- Klarna (available in eligible regions)
3. Can I modify or cancel my order after placing it?
Once an order is placed, it is processed immediately and cannot be modified or canceled. However, you may return or exchange items in accordance with our Returns & Exchanges policy.
4. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You may use this number to track the status and estimated delivery date of your order.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on your location. Please refer to our Shipping Information page for specific shipping options and delivery time estimates.
6. How much does shipping cost?
Shipping costs are calculated based on the destination and weight of your order. You will be able to view the total shipping cost during checkout before finalizing your purchase. We offer free shipping on orders over €200 (terms and conditions apply).
7. How long will it take for my order to arrive?
Delivery times depend on your location and the selected shipping method.
Orders are typically processed within 1-2 business days. Please visit our Shipping Information page for estimated delivery times by region.
8. How do I return an item?
To return an item, please contact us at info@gurozvestiti.com with your order number and the items you wish to return. We will provide you with return instructions. The item must be unworn, unwashed, and in its original condition, with all tags attached. Please note that return shipping costs are the responsibility of the customer.
9. Can I exchange an item?
Yes, exchanges are allowed for items in new, unused condition, with all tags intact. Please contact us via email to initiate an exchange. Exchange eligibility is subject to product availability.
10.What should I do if my item is damaged or faulty?
If you receive a damaged or faulty item, please contact us immediately at info@gurozvestiti.com. We will arrange for the return of the item and cover the return shipping costs. Upon inspection, we will either issue a refund or send a replacement, based on your preference.
11.Do you offer gift cards?
Yes, we offer gift cards in various denominations, which can be purchased directly from our website. Gift cards can be redeemed for any products on our site.
12.Can I use multiple discount codes on one order?
Only one discount code can be applied per order. Discount codes cannot be combined with other promotions or offers.
13.How do I know if an item is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, it will be clearly indicated on the product page. You may also contact us to inquire about restocking.
14.Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, all items are carefully packaged to ensure they arrive in excellent condition.
15.How can I contact customer support?
For any inquiries or assistance, please contact our customer support team at info@gurozvestiti.com. We are committed to providing exceptional service and ensuring your experience with us is seamless.
Have further questions or need assistance?
Feel free to reach out to us. We appreciate your choice to shop with GUROZ VESTITI.